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City of El Paso Municipal Courts
Video Arraignment System
Scope of Work: Upgraded Video Arraignment System for Municipal Courts and Bond Stations
Date: March 2020
Value: $61,000 + 5 Year Support Contract
Municipal Court Requested Project Goals
The City of El Paso Municipal Courts requested an equipment upgrade for the video arraignment system. The solution would require integration with the existing LifeSize contract for their Video Jail Arraignment sessions. This includes making use of the available licenses and communication with the existing LifeSize systems.
The court anticipated to gain efficiencies in the quality of calls and to add the ability to record sessions to the LifeSize cloud. The upgrade was to be completed in Pebble Hills, The Westside, and Mission Valley bond stations, and connect to the new system at Northeast and Central Municipal courtrooms.
With the Court's project goals in mind, we were able to:
install all new video arraignment equipment
provide the ability to record sessions using the current LifeSize Cloud
improve the video arraignment process efficiency
created a streamlined process for better customer service
developed a web-based information system including software and security upgrades
completed full integration to existing equipment
replaced all LifeSize Equipment at each bond station
connected new equipment to enable recording in the LifeSize Cloud
5 Year Maintenance and Support
Access Communications Group, LLC, independently engaged in the business of IT Services, providing support services for the entire LifeSize System, to exclude material already covered under manufacturer warranty.
Service and Support Includes:
Next business day service between 8 a.m. and 5 p.m.
Labor for replacing equipment under warranty
Additional six (6) hours of training per year
Updates on configurations to improve performance
Ten (10) hours of consulting per year
Technical coordination with LifeSize
Assistance with optimizing security configurations
Cleaning of cabinets and lenses
Our client was very satisfied with the service provided. We were able to exceed the basic expectations of the scope of the project goals. Because of our ability to continually exceed expectations and provide exceptional service and support, the City of El Paso Municipal Courts entered into a 5-year support contract.
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